First we began with a discussion started by Andy LaFlamme from Main (http://theculoop.blogspot.com/) on the ways in which the information coming real world social networks can be integrated into an organization to have a better understanding of what customers need, want or are complaining about.
Next up we had a brief description of Net Promoter Score from Denise Wymore. I find the topics interesting because as a non-marketing person, they give me insights and ideas for creative marketing I might be able do for Pennyminder.
And lastly (but not least!) We had a great discussion on the current financial crises.
I met some great people and was given lots to think about. This experience was so great, I am thinking of maybe organizing a BarCampPersonalFinance at some point in the future.
